FAQs

1. How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location.

2. Do you offer free shipping?

Yes. We offer free shipping within the contiguous United States on all orders.

3. Where do you ship?

Currently, we ship within the United States. Please contact us if you need shipping to another location.

4. How can I track my order?

Once your order ships, you'll receive a tracking email with your shipment details.

5. Can I change or cancel my order?

If your order hasn't shipped yet, please contact our customer support as soon as possible. We'll do our best to accommodate your request.

1. What is your return policy?

We offer a 30-day hassle-free return policy within the eligible return window. Please review our Return Policy page for complete details.

2. Who pays for return shipping?

Return shipping responsibility depends on the reason for the return. Please refer to our Return Policy.

3. How long does it take to receive a refund?

Refunds are typically processed within 10 business days after the returned item has been inspected.

4. Can I exchange my chair?

Yes. Exchanges are available based on product availability.

If you have other question, please reach us anytime via email at cs@athopes.com. Our support team is happy to help.

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